Last updated: 9 February 2026
"Staff feel valued in a family-like culture with supportive managers and consistent staffing, but unstructured activities and basic training hold it back."
There were effective safeguarding procedures in place, risks were assessed and managed appropriately and staff followed guidance. Accidents and incidents were recorded, and subsequent analysis took place to ensure that lessons were learnt.
One staff member told us, 'We know people inside out, it's like a big family.' Another said, 'I enjoy my job... It's a great place to work and a good staff team.' Staff told us they felt valued.
We received positive feedback about staffing levels and saw there were enough staff on duty to meet people's needs in a timely manner. Staff rotas showed that staffing was consistent.
Staff completed training that the provider felt was mandatory to their roles in addition to training in specific needs, such as understanding mental health. All staff had been supported to enrol for the Care Certificate.
Staff felt well supported in their roles. A staff member told us, 'I have supervision. Both [registered manager] and [registered provider] are approachable.'
One person told us, 'There is plenty to do. Books to read, activities, church, walks.' People were involved in a range of activities within the local community. These included clubs at local libraries and groups within local places of worship.
No activities coordinator or structured fun programmes, so the job is mostly routine care with basic outings and hobbies.
People were supported to pursue their hobbies and interests and be involved in their local community. These included clubs at local libraries and groups within local places of worship.
Only standard training plus Care Certificate, no specialist courses or funded qualifications to build skills.
Staff completed training that the provider felt was mandatory to their roles in addition to training in specific needs, such as understanding mental health. All staff had been supported to enrol for the Care Certificate.
Staff numbers are enough and rotas steady, but no info on low agency use or stable team for easy workloads.
We received positive feedback about staffing levels and saw there were enough staff on duty to meet people's needs in a timely manner. Staff rotas showed that staffing was consistent.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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