Last updated: 9 February 2026
"A relaxed friendly atmosphere with enough staff and regular training, but no registered manager and safety risks hold it back."
Equipment was not always used for its intended purpose. One person was provided with a crash mat instead of a mattress for sleeping. This put the person at risk of injury.
The atmosphere in the service was relaxed and friendly. Staff received regular supervision. One staff member told us, "[Deputy Manager] is very supportive."
People were supported by enough staff. One person told us, "We're in good hands, there are plenty of staff."
New staff completed an induction program which included completion of The Care Certificate. Staff received regular training, and this was well managed by the deputy manager to ensure staff remained compliant.
At the time of our inspection there was not a registered manager in post.
No permanent manager in post, so leadership and oversight are weak.
At the time of our inspection there was not a registered manager in post.
Some safety risks like using a crash mat instead of a mattress went unnoticed.
One person was provided with a crash mat instead of a mattress for sleeping. This put the person at risk of injury and was not dignified.
Only standard training like Care Certificate and mandatory updates, no specialist courses.
New staff completed an induction program which included completion of The Care Certificate. Staff received regular training, and this was well managed by the deputy manager to ensure staff remained compliant.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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