Working at Stoneleigh House

Staff did not know the actions they should take in an emergency such as a fire... it was not always clear that staff had followed these assessments to ensure people's safety. Where people required support to reposition... records indicated that this action had not been consistently taken.

Staff we spoke with felt supported by the registered manager and told us they were confident that any concerns raised with her would be acted upon.

People gave mixed feedback when asked if there were enough staff to support them. Some people felt the number of staff available ensured they were safe... Others told us their care needs were met however there were not enough staff to support them with their social needs.

Systems to monitor the quality of the service had not been effective in identifying the areas for improvement found at this inspection. Records maintained about people's needs were not always accurate.

People told us that they did not go out as often as they would like. One person told us, 'We don't do much here'... we saw that people had been supported to visit the shops and take part in flower arranging.