Last updated: 10 February 2026
"Staff feel supported by approachable management in a positive culture with strong safety, but sporadic activities and basic training hold it back."
Staff were aware of safeguarding arrangements and knew what action to take to keep people safe. Risks to people were identified and detailed assessments were in place, to ensure risks were managed safely. Medicines were managed safely.
There was a positive culture and ethos at the service which was driven by the registered manager and deputy manager. Staff told us they were well supported.
There were enough staff to meet people's needs promptly. Staff were visible throughout the service and call bells were answered promptly.
Per 2017 comprehensive inspection: Records confirmed training, supervisions and appraisals were up to date and pre planned for the future. Staff received the support and training they required to meet people's needs.
Staff told us they were well supported and had plenty of opportunities to provide feedback about the service. Staff told us the registered manager was approachable and supportive.
Per 2017 comprehensive inspection: An activity coordinator was in place but people told us that activities had recently been 'sporadic' with the holiday season as the activity staff member had sometimes covered care shifts.
Activities are basic like bingo and singalongs and sometimes sporadic as the coordinator covers care shifts instead.
Per 2017: people told us that activities had recently been 'sporadic' with the holiday season as the activity staff member had sometimes covered care shifts.
Only standard mandatory training like safeguarding and moving people, no specialist courses or funded qualifications.
Per 2017: Training that the provider deemed to be essential was up to date. This included... moving and handling, health and safety, food hygiene, first aid, safeguarding... New staff completed a comprehensive induction and were enrolled on the Care Certificate.
Staffing is adequate to meet needs but nothing special, no info on retention or minimal agency use.
There were enough staff to meet people's needs promptly.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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