Last updated: 9 February 2026
"Comprehensive training and effective safety measures support a positive culture, but the activities programme lacks structure and staffing is adequate."
Effective systems to protect from abuse; risks assessed and managed appropriately; medicines managed safely with PRN protocols.
Staff told us they enjoyed their work, loved supporting residents, and found the service open and inclusive.
There were enough staff to support the person appropriately; robust recruitment checks completed on reviewed staff files.
Staff received variety of face-to-face and online training including NVQ 2/3 and mental health units; 1:1 supervision and team meetings provided.
The service manager and registered manager provided consistent oversight; staff told us they were happy with the support they received from the management team.
Staff supported and encouraged the person to take part in activities of their choice; sensory room created.
No activities coordinator or structured programme, so the role is mostly routine personal care with some activities chosen by the person.
Staff supported and encouraged the person to take part in activities of their choice.
Staffing is adequate but nothing special, with no details on retention or agency use.
There were enough staff to support the person appropriately.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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