Last updated: 10 February 2026
"Staff feel supported in a positive culture with sufficient suitable staff, but unclean rooms and unsafe medicines management need attention."
People were supported to receive their medicines in a way which was not always safe... We were not always assured the provider was promoting good hygiene practices... some people's bedrooms, bathrooms and carpets were unclean.
There was a positive and open culture at the service. Staff spoken with were positive about their roles, the people they support, and support provided to them by the senior and management team.
The provider ensured there were sufficient numbers of suitable staff. The provider operated safe recruitment processes.
Staff had completed an induction process, followed by shadowing shifts and had their competencies assessed by senior staff or managers.
The provider and registered manager completed internal audits; however these had not always identified the concerns we found during the inspection.
Another professional told us, 'It seems nice and cosy, there is always lots of activities here, staff are friendly and it's a nice layout'.
Managers audits missed problems like unsafe windows, messy meds storage, and unclean rooms.
Audits had not identified where window restrictors were not fitted to some rooms, improvements were needed with medicines management and cleanliness of the home.
Some bedrooms, bathrooms, and carpets were unclean, meds boxes missed open dates, and the trolley was untidy.
Medicines boxes and liquid medicines did not always have open dates on them... The medicines trolley was untidy with residue of liquid medication bottles... some people's bedrooms, bathrooms and carpets were unclean.
Staff need more training on medication types and side effects to handle meds safely.
further development was required to ensure staff knew what medication they were administering to people, and what side effects may occur.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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