Last updated: 10 February 2026
"Strong safety culture and supportive staffing with good training, but limited activities and new systems needing to be embedded hold it back."
The provider had culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
The new management team were accessible to members of staff for support. A new system of regular ‘flash’ meetings had been put in place to improve communication and sharing of information with staff teams.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Members of staff were trained and competent to administer medicines.
The management team were well organised, kind and open to new ideas required to make improvements to the service.
We observed people engaged in meaningful activities. One person told us, “Sometimes there are quite a lot of activities.”
Only occasional basic activities like watching TV or group events sometimes, no activities coordinator or regular varied programme, so the job is mostly routine personal care.
One person told us, “Sometimes there are quite a lot of activities.”
New systems and improvements need to be fully embedded, so leadership and oversight are competent but not yet strong and reliable long-term.
The new systems and processes needed to be embedded and sustained into practice.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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