Working at Stone House Residential Home
55-57 Cheyney Road, Chester, CH1 4BR
Operated by Stone House Care Home Ltd
35 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Enough staff on duty and a warm family atmosphere, but bosses not monitoring records or staff training closely enough."
Safety & Risk
6/10
✓
People told us they felt safe living at the service. Effective safeguarding procedures were in place. Risks to people were identified and where possible minimised.
Staff Culture
6/10
✓
People and family members spoke positively: 'Family atmosphere, staff are very kind.' 'Very good service. I can't speak highly enough of the service. They are marvellous'.
Staffing Levels
6/10
✓
Sufficient numbers of staff were on duty to meet the needs of people. Family members spoke positively: 'There are always enough staff available'.
Training & Dev
4/10
!
Provider monitoring systems had failed to monitor and address outstanding training required to be undertaken by staff. The provider representative told us that all outstanding training was to be addressed through a new training platform.
Management
4/10
!
Quality assurance systems were not always effective. The system for monitoring records had not identified areas of improvement. Provider monitoring systems had failed to monitor and address outstanding training.
Programmes
5/10
!
Per 2017 comprehensive inspection: An activity programme was in place... Weekly activities included group sessions such as light exercise and one to one sessions. During our visit, nail manicures were being offered.
Points to consider
Bosses are not checking records and staff training closely enough, so gaps are missed.
The system for monitoring records had not identified areas of improvement. Provider monitoring systems had failed to monitor and address outstanding training required to be undertaken by staff.
Some staff training is behind and not fully up to date yet.
Provider monitoring systems had failed to monitor and address outstanding training required to be undertaken by staff.
Activities are basic like exercise groups and manicures, with no special programmes to make the job more interesting.
Per 2017 comprehensive inspection: An activity programme was in place... group sessions such as light exercise and one to one sessions... nail manicures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews