Working at Stone House
Union Street, Bishops Castle, SY9 5AJ
Operated by Coverage Care Services Limited
40 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Open-door leadership fosters good staff morale and positive culture, although staff retention lacks detail and activities miss specialist programmes."
Safety & Risk
8/10
✓
Staff knew how to protect people from the risk of harm or abuse. The registered manager had reported concerns to the local authority safeguarding. Medicines were managed and administered by staff who were trained and assessed as competent.
Staff Culture
8/10
✓
Staff morale was good. A member of staff said, 'It's all about making our residents have a really happy life here and we all chip in to make that happen. It's a lovely home.'
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff who were able to meet their needs and help keep them safe. Staffing levels were kept under review and adjusted to meet the numbers and changing needs of the people who lived at the home.
Training & Dev
7/10
✓
Members of the management team and staff have completed specialised training in caring for people who were living with dementia. New staff completed an induction and training programme which gave them the basic skills and training they needed.
Management
8/10
✓
The registered manager operated an open-door policy and they were well known by the people who lived at the home, staff and visitors. Staff morale was good, and staff were encouraged to share ideas and suggestions for improvements.
Programmes
6/10
✓
Since our last inspection the provision of activity staff and opportunities for people had increased. There were daily activities, social events and trips out. Local groups regularly held their meetings at the home.
Points to consider
Staff numbers are sufficient and adjusted as needed, but no details on long staff retention or avoiding agency workers.
People were supported by sufficient numbers of staff who were able to meet their needs and help keep them safe. Staffing levels were kept under review and adjusted to meet the numbers and changing needs of the people who lived at the home.
Daily activities, social events, and community groups provide variety, but no specialist programmes or staff trained in therapeutic approaches.
Since our last inspection the provision of activity staff and opportunities for people had increased. There were daily activities, social events and trips out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews