Last updated: 9 February 2026
"Effective leadership, positive culture, strong training and safety, but activities lack specialist programmes and agency staff sometimes cover shifts."
Safeguarding systems protected people, medicines managed safely, risks assessed and mitigated with positive risk-taking supported.
Staff described positive culture, good place to work, recommended it to others; felt listened to and able to share ideas.
Enough staff deployed for 1:1 or 2:1 support; regular team of agency staff who knew people used for sickness and holiday cover.
Staff received regular training via electronic portal, supervision, and specialist development in diversity, equality, and relationships.
Provider had regular presence, was friendly and approachable; systems ensured effective oversight with prompt action on improvements.
Person-centred activities including art therapy, horse riding, swimming, trampolining, and funded spa membership.
Activities offer variety like art therapy and outings, but no named specialist programmes or staff training in therapeutic approaches to make the role more enriching.
Records evidenced people enjoyed... art therapy, horse riding, swimming and trampolining. The provider funded a local day spa membership.
Some agency staff cover sickness and holidays, even if they know residents well, so shifts might not always have the core team.
System in place... including the use of a regular team of agency staff that knew people well or support from experienced staff from the providers other services.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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