Last updated: 10 February 2026
"Compassionate leadership, strong safety culture and valued staff wellbeing, but no details on staff retention or agency use."
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice. Strong learning culture specific to mental health care.
Staff wellbeing was prioritised through robust supervision, continuous training, and access to emotional and practical support. Staff reported feeling valued, respected, and equipped.
Staffing levels were appropriate to meet the needs of people with complex mental health needs. Staff had the skills and experience to support people during periods of acute distress.
Staff training was comprehensive. Staff told us they felt supported in their role and records demonstrated they received appropriate support, supervision and training.
Leaders had a strong understanding of mental health care and promoted compassionate, inclusive leadership. They were visible and accessible to both staff and people.
Staff actively encouraged social interaction by facilitating group activities, supporting friendships, and organising outings to local clubs, events and social activities. Tailored alternatives such as one-to-one walks or home-based creative activities.
Staff numbers are enough to meet residents' complex needs, but no details on agency use or staff retention to show stable teams.
Staffing levels were appropriate to meet the needs of people with complex mental health needs.
Training covers what's needed with good supervision, but no funded qualifications or specialist career development mentioned.
Staff training was comprehensive.
Staff run a variety of group outings and creative activities, but nothing distinctive like specialist therapy programmes to vary the role.
Staff actively encouraged social interaction by facilitating group activities... organising outings to local clubs... home-based creative activities.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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