Working at Stockton-on-Tees Borough Council - 31 Oak Road
29-31 Oak Road, Stockton-on-Tees, TS16 0AT
Operated by Stockton-on-Tees Borough Council
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Approachable managers and a proud family-like team, but basic training and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff managed incidents well and learned from them, including past safeguarding alerts for a new resident.
Staff Culture
8/10
✓
One member of staff told us, 'I love my job it's so rewarding. I go home on a night and all I talk about is work as I'm so proud of what we do.' One relative told us, 'I like the whole atmosphere of the place, it's just like a happy family.'
Staffing Levels
7/10
✓
The provider ensured the service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. One person told us, 'There is always someone here, they're good, very good.'
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: A comprehensive training plan was in place and all staff had completed up to date training including health and safety, safeguarding, first aid, infection control, moving and handling, medication and fire training.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. One member of staff told us, '[The registered manager] puts a thousand percent into this place, I've never had a manager like them.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: People supported with varied activities and hobbies including iPad use, pub visits, theatre trips, dancing classes, cookery course, football team, holidays to seaside; 2022: baking cakes, park outings.
Points to consider
Only standard training like first aid, safeguarding and moving people, no specialist courses or paid qualifications to build skills.
Per 2017 comprehensive inspection: training included health and safety, safeguarding, first aid, infection control, moving and handling, medication and fire training.
No activities coordinator or special programmes, so the role is mostly personal care plus helping with outings like the pub, theatre or baking.
Per 2017: staff supported people with hobbies and social activities including pub, theatre, dancing classes, cookery course, football, holidays; 2022: baking cakes, park.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews