Working at Stockton-on-Tees Borough Council - 1 Lanark Close
1 Lanark Close, Stockton-on-Tees, TS19 0UY
Operated by Stockton-on-Tees Borough Council
16 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff are proud of the caring culture and receive strong training, but staff absences have caused gaps in care plans and audits need strengthening."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse. Staff knew how to safeguard people from the risk of abuse. Medicines were managed safely. Lessons were learnt from adverse events.
Staff Culture
8/10
✓
Staff told us they were proud to work for the service. 'The culture is about us all caring for each other [people and staff] and it's a lovely thing to be in the middle of it.' Staff spoke highly of the service's culture and values.
Staffing Levels
6/10
✓
Staffing levels met people's needs. The management team monitored staffing levels to ensure people received the right level of support. Staff rotas were flexible to meet people's needs.
Training & Dev
8/10
✓
Staff were positive about the training they received. 'The staff are very well trained, they had bespoke training.' The service was rolling out positive behaviour support (PBS) training to staff.
Management
7/10
✓
People and relatives told us the service was well led. The registered manager ensured people and staff were involved in the development and running of the service. 'The manager is very approachable, she listens what you have to say.'
Programmes
6/10
✓
The service had a licenced bar, gym, beauty salon and pool room available for people to use if they chose to do so. Staff joined in with people at local events. For example, supporting people to take part in a display of drumming at the town's festival parade.
Points to consider
Staffing meets needs with flexible rotas but staff absences have caused gaps in updating care plans.
we did identify some gaps in reviews. We discussed this with the registered manager who told us this was due to staff absence and had been addressed.
No dedicated activities coordinator so the role is mainly helping with home facilities like gym, bar, salon, pool and community outings.
The service had a licenced bar, gym, beauty salon and pool room available for people to use if they chose to do so.
Audits and quality checks need to be stronger for better management oversight.
We found auditing schedules and processes needed to be more robust, including at provider level. We discussed this with the registered manager who told us the auditing systems within the service were to be reviewed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews