Last updated: 10 February 2026
"Approachable manager and supportive culture with good staff morale, but unclear staff stability and standard training hold it back."
Medicines were managed safely. There were systems for ensuring people's safety... Lessons were learned following accidents and incidents.
Staff felt supported in their roles and told us morale amongst the staff team was good.
There were enough staff to meet people's needs and support them safely. The registered manager reviewed staffing levels regularly.
Staff felt well supported with regular supervision and annual appraisal.
Staff, people using the service and their relatives told us the manager was approachable and all felt they could go to them with any concerns or ideas.
Staff supported people to take part in a range of activities. These included one to one pampering sessions, group activities and trips out to the seaside.
Staff numbers are enough for safe care, but no details on stable teams or agency worker use.
There were enough staff to meet people's needs and support them safely.
Only standard trainings like safeguarding and medicines plus supervisions, no specialist courses or qualification help.
All staff had received training in safeguarding... Staff had received training in the safe management and administration of medicines.
Activities have variety like bingo, trips, and pampering with a coordinator, but no special innovative programmes.
Staff supported people to take part in a range of activities. These included one to one pampering sessions, group activities and trips out to the seaside... [Activities co-ordinator]
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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