Last updated: 9 February 2026
"A calm, friendly culture with compassionate staff and supportive management, although agency nurses cover staffing gaps and training is basic."
2020 inspection: We were assured the service was following safe infection prevention and control procedures to keep people safe.
Per 2019 comprehensive inspection: The general atmosphere at Stocks Hall was calm and friendly. Staff were continuously seen to be kind and compassionate towards people and it was obvious they had built strong familiar relationships with people.
Per 2019 comprehensive inspection: The manager told us they were currently in the process of recruiting permanent nurses some had recently left. Agency nurses were being used to cover shortfalls.
Per 2019 comprehensive inspection: Staff received a range of training appropriate to their role and people's needs.
Per 2019 comprehensive inspection: People and family members, along with most staff, described the manager as approachable, supportive and visible around the home.
Per 2019 comprehensive inspection: People were supported to access a range of activities on a regular basis; this included activities within the home and trips out. The activities lady is always trying to get people to take part, it can be fun."
Staffing is adequate but uses agency nurses to cover gaps when permanent staff leave.
Per 2019 comprehensive inspection: The manager told us they were currently in the process of recruiting permanent nurses some had recently left. Agency nurses were being used to cover shortfalls.
Only standard training to cover the basics, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received a range of training appropriate to their role and people's needs.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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