Working at Stocks Hall Care Home - St Helens
6 Elderflower Road, St Helens, WA10 6FP
Operated by Stocks Hall Care Homes Limited
54 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"A calm, friendly culture with compassionate staff and supportive management, although agency nurses cover staffing gaps and training is basic."
Safety & Risk
7/10
✓
2020 inspection: We were assured the service was following safe infection prevention and control procedures to keep people safe.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: The general atmosphere at Stocks Hall was calm and friendly. Staff were continuously seen to be kind and compassionate towards people and it was obvious they had built strong familiar relationships with people.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: The manager told us they were currently in the process of recruiting permanent nurses some had recently left. Agency nurses were being used to cover shortfalls.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received a range of training appropriate to their role and people's needs.
Management
6/10
✓
Per 2019 comprehensive inspection: People and family members, along with most staff, described the manager as approachable, supportive and visible around the home.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to access a range of activities on a regular basis; this included activities within the home and trips out. The activities lady is always trying to get people to take part, it can be fun."
Points to consider
Staffing is adequate but uses agency nurses to cover gaps when permanent staff leave.
Per 2019 comprehensive inspection: The manager told us they were currently in the process of recruiting permanent nurses some had recently left. Agency nurses were being used to cover shortfalls.
Only standard training to cover the basics, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received a range of training appropriate to their role and people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews