Last updated: 10 February 2026
"Approachable management and strong infection control, but staff vacancies lead to extra shifts and agency use."
Per 2022 inspection: We were assured the provider was preventing infections, using PPE effectively, accessing testing for people and staff, and managing infection outbreaks.
Per 2018 comprehensive inspection: The registered manager promoted inclusion and encouraged an open working environment; staff received feedback and felt recognised for their work.
Per 2022 inspection: The service had a number of staff vacancies but had remained well staffed; shifts were covered by the staff team, the management team or agency workers.
Per 2018 comprehensive inspection: The provider had a training matrix which showed when staff had completed training and when updates were required.
Per 2018 comprehensive inspection: The home was led by a management team that was approachable and respected by the people, relatives and staff.
Per 2018 comprehensive inspection: An activities programme was displayed with regular events including toddler group, local school visits, choir, garden club and themed days.
Vacancies mean staff and managers often cover extra shifts, and regular agency workers are used when needed.
The service had a number of staff vacancies but had remained well staffed throughout the pandemic. Staff picked up extra shifts and members of the management team also covered shifts. When agency staff were required, the same staff were supplied.
Training includes induction, mandatory updates and dementia awareness but no specialist courses or funded qualifications are mentioned.
All staff attended induction training before they started to work in the home. All staff said they had plenty of opportunities for training and the organisation also promoted dementia awareness training for all their staff.
Activities team runs group events, community visits and gardening but sometimes relies on care staff for 1:1 as they can't cover everyone.
the activities staff were not able to ensure all people who choose not to go to group activities would have access to other choices as they concentrated mainly on the groups. Activities staff explained that they did try to ensure one to one activities were carried out but also relied on care staff to support people on their units.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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