Last updated: 9 February 2026
"Staff shortages leave you run off your feet, training gaps in safeguarding and no activities coordinator limit support and engagement."
Checks identified in people's care plans to keep them safe and ensure equipment was working were not always recorded to show these were taking place.
Per 2021 comprehensive inspection: Staff told us they didn't feel they were listened to and were not supported to speak up.
Per 2021 comprehensive inspection: Staff told us they were "run off their feet" and didn't have enough staff to see to everyone's needs in a timely way, or to keep people safe.
Per 2021 comprehensive inspection: some training areas only had 30% completion rates, such as in safeguarding adults from abuse.
Health and safety checks had not always been carried out or recorded to ensure all areas at the service were safe and maintained.
Per 2021 comprehensive inspection: Staff shortages, and the lack of an activity co-ordinator, had meant that people had limited support with their interests or to be engaged in meaningful activities.
Not enough staff so you end up run off your feet and can't help people promptly or keep everyone safe.
Per 2021 comprehensive inspection: Staff told us they were "run off their feet" and didn't have enough staff to see to everyone's needs in a timely way, or to keep people safe.
Big gaps in staff training with only 30% completion in key areas like safeguarding.
Per 2021 comprehensive inspection: some training areas only had 30% completion rates, such as in safeguarding adults from abuse.
No activities coordinator and too busy for engagement so the job is mostly routine personal care.
Per 2021 comprehensive inspection: Staff shortages, and the lack of an activity co-ordinator, had meant that people had limited support with their interests or to be engaged in meaningful activities.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp