Working at Stewton House Nursing Home

Shifts are often short-staffed according to staff and relatives, so workloads feel stretched even with some agency cover.

Staff told us of staffing level concerns... frequently found shifts were understaffed... 'Often enough.' Most of the relatives we spoke with felt there wasn't always enough staff.

Safeguarding concerns and medication errors weren't always reported or fixed properly, plus repeated bed entrapment incidents.

Safeguarding referrals were not always completed... significant medicines errors... not referred... People did not always receive their medicines safely... four incidents where people had been entrapped in bedrails.

Manager split time between two homes until recently, so oversight of risks and quality was weak.

The registered manager had been splitting their time between two services. They told us this had impacted their ability to oversee the service effectively.