Last updated: 9 February 2026
"Staff feel respected and supported by an approachable manager with good safety, but activities are limited to basic outings without varied programmes."
People were safe at the service. Staff understood how to safeguard people from abuse and keep them safe from identified risks to their safety and wellbeing.
Staff told us they worked well together and felt respected and supported by the registered manager. Staff felt able to raise concerns without fear.
There were enough staff to support people. Staff were present and provided support and assistance to people when this was needed.
Staff were provided with relevant training to help them meet people's care and support needs. Staff updated their training and attended refresher courses.
The registered manager was respectful and approachable and took a genuine interest in what people and staff had to say.
People were supported to take part in activities... This included outings in the community to the shops, coffee shop and meals at local cafes and restaurants.
Just basic outings to shops and cafes, no activities coordinator or varied creative programmes, so the role is mostly routine personal care.
This included outings in the community to the shops, coffee shop and meals at local cafes and restaurants.
Staffing is adequate but nothing special, no mention of stable team or low agency use.
There were enough staff to support people.
Only standard training and supervision, no specialist courses or funded qualifications for career growth.
Staff were provided with relevant training to help them meet people's care and support needs.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp