Working at Steven Lodge
22 Steven Close, Chatham, ME4 5NG
Operated by TKSD Care Homes & Training Ltd
3 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Stable staffing without agency use and a positive culture where staff feel supported, but weak governance and audits hold it back."
Safety & Risk
6/10
✓
People were safe... staff knew people well and recognised when their needs had changed in relation to risk... However, some areas of the environment could pose a risk... no harm had come to people
Staff Culture
6/10
✓
Staff were positive about the management and culture... felt well supported by the registered manager and their colleagues... I love working here
Staffing Levels
7/10
✓
did not use agency staff and staff from the providers other services worked... to cover gaps... We observed enough staff... staff had time to engage with people at their pace
Training & Dev
6/10
✓
Records evidenced staff were recruited safely and staff received training to complete their roles. Staff had supervisions... All my training is up to date
Management
4/10
!
Governance systems and audits were not effective... we found 1 breach of regulation relating to governance
Programmes
5/10
!
(person) goes to college most days... goes to the day centre to do bingo, colouring and loves shopping... Sometimes I go out for a walk
Points to consider
Boss has oversight problems with audits and governance not fully in place, even though staff like the manager.
Governance systems and audits were not effective in identifying or addressing areas for improvement... we found 1 breach of regulation relating to governance
Only basic outings to day centre, college, shops and walks, no activities coordinator or special programmes to vary the work.
(person) goes to college most days... goes to the day centre to do bingo, colouring... Sometimes I go out for a walk
Just standard training and supervisions, no specialist courses or funded qualifications for career growth.
staff received training to complete their roles... All my training is up to date... staff had supervisions with the registered manager
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews