Working at STEPS Neurological and Trauma Rehabilitation Centre
Alexander House, Sheffield, S7 2QA
Operated by Steps Rehabilitation Limited
23 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Approachable managers and a positive culture where staff feel valued, but staffing has improved after past shortages and activities lack specialist programmes."
Safety & Risk
8/10
✓
Accidents and incidents were recorded and investigated. The type and frequency of incidents were analysed and regularly reviewed by managers... Staff received an 'incidents and feedback' email each month
Staff Culture
8/10
✓
There was an open and positive culture. Staff told us they felt part of a team and were valued by management, regardless of their role in the service. Comments from staff included 'I love it [working here]. The staff and the clients really make it'
Staffing Levels
6/10
✓
There were enough staff deployed to meet people's care and support needs in a timely way. Staff confirmed there were enough staff employed. Comments included, 'There has been a real improvement with staffing levels. Much better now'
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Records showed staff were supported to undertake a broad range of training tailored to the needs of people using the service. This was delivered both by in-house trainers as well as external trainers and experts
Management
8/10
✓
Feedback about the nominated individual and management team was positive. Comments included, 'Their [managers] door is always open. We have a 'High 5 scheme' which recognises good work. I have not worked anywhere else this good'
Programmes
6/10
✓
Per 2020 comprehensive inspection: The service employed a wellness coordinator who arranged activities and social opportunities... book club... arts and crafts group... hydrotherapy pool and a gym
Points to consider
Staff numbers are sufficient now after past shortages were fixed, but no details on low agency use or a super stable long-serving team.
Staff confirmed there were enough staff employed. Comments included, 'There has been a real improvement with staffing levels. Much better now' and 'I feel there are enough staff now, when we had concerns in the past the staffing numbers were raised as a result.'
There's a coordinator running regular activities like book clubs, crafts, and outings, but nothing like specialist named programmes or award-winning innovations to really vary the daily role.
Per 2020 comprehensive inspection: The service employed a wellness coordinator who arranged activities and social opportunities... established a book club... arts and crafts group
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews