Working at Stepping Stones
Riverside Lane, Newnham, GL14 1JF
Operated by Stepping Stones Resettlement Unit Limited
33 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported in a positive culture with strong safety practices, but staffing is stretched by sickness so they rely on bank staff and overtime."
Safety & Risk
7/10
✓
Risks to people had been identified and assessed... People's medicines were stored safely. Staff ensured people received their medicines as prescribed... MCA and DoLS in place.
Staff Culture
7/10
✓
Comments from staff... 'Management are supportive... My colleagues are great and we all work well together. I love it here.'
Staffing Levels
4/10
!
Staff we spoke with reported that staffing levels across the service had been a challenge due to staff sickness and absences... using bank staff and existing staff who worked overtime to fill in the vacancies.
Training & Dev
5/10
!
Systems were in place to monitor staff training and development and the registered manager was working... to take action to ensure this was being brought up to date. Staff: 'Training here is good'
Management
6/10
✓
The registered manager had implemented a series of engagement systems... open-door policy. Staff: 'Feel supported by the management. The registered manager is ok, very new but... very involved'
Programmes
6/10
✓
People were being supported to engage in... sailing, horse riding, attending college... 2 activity leads... steering group for activities... art room, music room, gym, sensory room, outdoor swimming pool.
Points to consider
Staffing is stretched due to sickness and absences, so they rely on bank staff and overtime to cover shifts.
Staff we spoke with reported that staffing levels across the service had been a challenge due to staff sickness and absences... using bank staff and existing staff who worked overtime to fill in the vacancies.
Only standard training in place and they are still working to bring it fully up to date.
Systems were in place to monitor staff training and development and the registered manager was working with the management team to take action to ensure this was being brought up to date.
New monitoring systems are in place but need more time to work effectively and spot issues like gaps in medication records.
New systems had been implemented... However, there were some systems which were still being embedded... some gaps in people's medicine administration records. These had not been identified by the provider's medicine audit.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews