Working at Step Up Support
759 Gleadless Road, Sheffield, S12 2QD
Operated by Step-Up Support Limited
3 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive management, positive staff culture and robust safety, but uncertain staff retention and no specialist activities programmes."
Safety & Risk
8/10
✓
Safeguarding procedures robust with staff trained; individual risk assessments effective and reviewed; medicines managed safely with robust system; incidents reviewed for learning.
Staff Culture
8/10
✓
Staff morale positive, felt supported, good team who worked effectively; one said 'It is so satisfying working somewhere that does things well'.
Staffing Levels
6/10
✓
Staff team planned and discussed diary bookings and rota to ensure enough staff deployed to keep people safe and meet needs; relatives had no concerns.
Training & Dev
7/10
✓
Staff had specialised training such as positive behaviour support awareness and Makaton, supported to undertake Care Certificate, regular one-to-ones and appraisals.
Management
8/10
✓
Registered manager approachable, supportive and proactive; relatives said '[Registered manager] is lovely and gentle... very available'.
Programmes
6/10
✓
Individual activity plans with community activities including bowling, snooker, swimming, cinema, Bakewell outings and seaside trips like Blackpool.
Points to consider
Staff numbers are planned to meet needs, but no info on staff staying long-term or using agency workers.
The staff team planned and discussed the diary bookings and rota to ensure there were enough staff deployed to keep people safe and meet their needs.
Varied outings like bowling, swimming and trips, but no specialist programmes or activities coordinator.
We saw people participated in a range of activities and people had individual activity plans in place... bowling and snooker... swimming, the cinema, Bakewell.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews