Working at Step-forward support services
129 Millfield Road, Birmingham, B20 1EA
Operated by Ignite Health And Home Care Services Ltd
5 bedsNursing homesSupported living
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Approachable management and supportive culture make staff feel valued, but unclear staff retention and limited training progression hold it back."
Safety & Risk
7/10
✓
Staff... demonstrated a good understanding of the types of abuse... confident to report any concerns... People were supported by trained staff to take their medicines... external pharmacy audit had also been completed.
Staff Culture
7/10
✓
Staff told us they felt listened to and that management team were approachable and supportive. One member of staff said, 'I've asked lots and lots of questions. They [management team] are very patient. I'm getting the support I need.'
Staffing Levels
6/10
✓
People were supported by sufficient staff... all staff we spoke with... felt there was enough staff to support people living in the home.
Training & Dev
6/10
✓
Staff told us, and records confirmed, they were supported through training and guidance to provide effective care for people.
Management
7/10
✓
Staff said they felt supported and could talk to management, who they considered approachable, and felt confident any concerns would be acted on promptly.
Programmes
6/10
✓
People were supported to enjoy a range of activities... We saw people enjoyed shopping trips and activities such as rock climbing and go-karting... supported to attend a local community day centre.
Points to consider
Enough staff to meet daily needs in this small home, but no info on staff staying long-term or using few agency workers.
People were supported by sufficient staff and during the inspection we observed that staff were available to support people promptly. All staff we spoke with... felt there was enough staff
Training covers basics like safeguarding and medicines plus good induction, but no funded qualifications or career development paths.
Staff told us, and records confirmed, they were supported through training and guidance to provide effective care... their induction... 'Very, very thorough.'
Varied outings like rock climbing and day centre visits, but no dedicated activities coordinator or specialist programmes.
People were supported to enjoy a range of activities which reflected their individual interests. We saw people enjoyed shopping trips and activities such as rock climbing and go-karting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews