Working at Step Forward Support
24 Devonshire Road, Birmingham, B20 2PQ
Operated by Ignite Health And Home Care Services Ltd
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported in a positive culture with approachable management and regular training, but limited activities and just adequate staffing hold it back."
Safety & Risk
7/10
✓
Systems were in place to protect people from the risk of abuse and harm. Risk assessments were in place for people and updated regularly. Medicines were safely stored, administered and destroyed.
Staff Culture
8/10
✓
A staff member said, 'We all support each other. All concerns are always listened to.' People, relatives and all staff we spoke with told us they felt listened to and the provider was approachable.
Staffing Levels
5/10
!
Our observations during the day, indicated there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Training & Dev
7/10
✓
Staff had regular training opportunities and training specific to people's individual needs was provided. Staff received regular supervisions where they had the opportunity to discuss their role and performance.
Management
7/10
✓
Staff we spoke with were positive about working for the service. One staff member told us, 'The registered manager and management team are approachable and always willing to listen. The atmosphere at the home is good and positive.'
Programmes
4/10
!
People were encouraged to undertake activities in the local community with support from staff. Peoples' likes and interests are gathered and recorded allowing staff to facilitate appropriate activities.
Points to consider
Staffing levels are just enough to meet needs, but nothing special with no info on team stability or agency use.
Our observations during the day, indicated there were enough staff on duty to support people with their care needs.
No activities coordinator or regular structured programme, so the role is mostly routine care plus some community outings.
People were encouraged to undertake activities in the local community with support from staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews