Last updated: 10 February 2026
"Strong leadership, stable staffing with low turnover and effective safety, although basic training and activities lack specialist programmes."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. 2021 targeted inspection.
The registered manager led by example and encouraged an open and honest culture within their staff team. Staff showed enthusiasm and commitment in their roles. Low staff turnover. Per 2018 comprehensive inspection.
Staffing ratios remained at appropriate levels to meet people's diverse, assessed needs... turnover of staff was low and the majority of staff had worked for the service for several years. Per 2018 comprehensive inspection.
Staff told us they received regular supervision and felt supported by the management team. Staff who were new to the service completed an induction... in-line with the principles of the Care Certificate. Per 2018 comprehensive inspection.
People and staff were positive about the leadership skills of the registered manager. 'The manager is approachable and good at their job.' Per 2018 comprehensive inspection.
People were supported to access activities... including links with and trips out to the local community... intergenerational work with a local primary school, where children... exchanged pen pal letters. Per 2018 comprehensive inspection.
Training covers basics like inductions and supervisions, no specialist courses or funded qualifications.
induction processes were in-line with the principles of the Care Certificate... Staff told us they received regular supervision. Per 2018 comprehensive inspection.
Some activities like community trips and school pen pal links but no specialist programmes or coordinator.
intergenerational work with a local primary school, where children from the school had exchanged pen pal letters... trips out to the local community. Per 2018 comprehensive inspection.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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