Last updated: 10 February 2026
"Staff feel supported by approachable managers and involved in the service with strong safety practices, although unclear staff retention and limited activities hold it back."
Accidents and incidents were recorded, investigated appropriately and learning shared with staff. Trends analysed and proactive measures implemented, for example identifying higher falls risk at certain time.
Staff told us that they felt involved in the service and that the management were supportive. One staff member told us, 'I can always say anything. The door is always open. I can make suggestions.'
We observed sufficient staffing levels throughout the inspection and staff appeared unhurried and responsive to people.
Staff were positive about the management team and felt supported. Comments included, 'I feel all staff are treated with respect and dignity and our manager's office is always open', 'The manager is approachable and fair'.
Since COVID-19 the entertainment staff have been doing an amazing job in coming up with activities compliant with the regulations. They adapted their activities programme.
Staffing covers needs with enough people on shift and no one rushed, but no details on agency workers or staff staying long-term.
People and their relatives told us there were enough staff to meet people's needs and keep them safe. Staff confirmed this, one staff member told us, 'I have no concerns on staffing levels.'
Activities team runs regular programme with themed displays and COVID-safe fun, but no specialist therapies or outside partnerships mentioned.
The entertainment staff have been doing an amazing job in coming up with activities compliant with the regulations. They completed activity audits.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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