Last updated: 10 February 2026
"Staff feel well-led and supported in an open, happy culture, but agency staffing and overdue training are drawbacks."
People were protected from the risks of abuse. Risks were identified and managed effectively... Medicines were handled correctly and safely
People benefitted from a service which had an open and inclusive culture. Staff were happy working at the service
Staff said there were usually enough staff at all times to do their job safely and efficiently
All mandatory training was mostly up to date, where refresher training was overdue, arrangements were in place for staff to catch up
Staff told us they felt the service was well-led and enjoyed working at the service. They felt supported by the management and their colleagues
People had access to a busy activity schedule. Some people did activities with the 'day opportunity' staff
Staffing is adequate but they use some agency workers to cover shifts
We checked the information the service held about external agency staff they used and found confirmation that the required checks had been carried out
Only standard mandatory training and some refreshers are overdue
All mandatory training was mostly up to date, where refresher training was overdue, arrangements were in place for staff to catch up
Activities are regular with a dedicated staff member but no specialist programmes
People had access to a busy activity schedule. Some people did activities with the 'day opportunity' staff, employed to develop and support people with activities of their choice
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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