Working at Station Road

We observed that this person was left unattended by staff at a mealtime whilst they were eating despite their care records stating that they should be supervised when eating. This placed the person at an increased risk of avoidable harm such as choking.

When we last inspected in December 2017 some staff raised concerns around poor working culture and poor staff working relationships. At this inspection, we found that these issues remained within the staff team.

We received a mixed response from staff whether they felt there were enough staff on duty. Some staff told us they struggled to meet people's care needs as they found other staff did not always pro-actively manage their workload.

Overall staff morale was poor with concerns raised about staff and management working relationships. The management team assured us these concerns were being addressed.

On the day of the inspection, we observed that most people were out and about either in the community with staff or attending scheduled external activities. People and relatives were positive around the level of stimulation people had whilst living at the service.