Last updated: 10 February 2026
"Good training and positive activities programmes, but low staff morale, poor management relationships and safety lapses hold it back."
We observed that this person was left unattended by staff at a mealtime whilst they were eating despite their care records stating that they should be supervised when eating. This placed the person at an increased risk of avoidable harm such as choking.
When we last inspected in December 2017 some staff raised concerns around poor working culture and poor staff working relationships. At this inspection, we found that these issues remained within the staff team.
We received a mixed response from staff whether they felt there were enough staff on duty. Some staff told us they struggled to meet people's care needs as they found other staff did not always pro-actively manage their workload.
Training records confirmed that staff had completed the provider's required training, which covered a range of topics relevant to the provision of people's care. Staff had also been trained in areas specific to people's care needs, for example dysphagia.
Overall staff morale was poor with concerns raised about staff and management working relationships. The management team assured us these concerns were being addressed.
On the day of the inspection, we observed that most people were out and about either in the community with staff or attending scheduled external activities. People and relatives were positive around the level of stimulation people had whilst living at the service.
Staff morale is low and there are tensions between staff and managers.
Overall staff morale was poor with concerns raised about staff and management working relationships.
Some care workers feel stretched because others do not always pull their weight.
Some staff told us they struggled to meet people's care needs as they found other staff did not always pro-actively manage their workload.
Staff sometimes do not follow risk plans, like leaving someone alone to eat when they need watching to avoid choking.
We observed that this person was left unattended by staff at a mealtime whilst they were eating despite their care records stating that they should be supervised when eating.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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