Working at Station Road - Holmes Chapel

People were protected from abuse by trained staff who were aware of the procedures... Risks were assessed to reduce the risk of avoidable harm... Medicines were administered by staff who had received appropriate training.

There was a positive and inclusive culture throughout the service... Staff spoke of the feeling of positivity and team spirit. We were told 'Team spirit is all positive, we come in with a smile on our faces'

There were sufficient staff to meet people's needs. The use of external agency staff was not required as the service could utilise staff from the provider's other services if needed.

The provider operated a scheme to enable staff to further develop their knowledge and skills. The registered manager told us 'David Lewis is an investor in people. Money is put aside yearly so staff can develop and do degrees etc., NVQ up to level 5 is automatically there for staff.'

Staff spoke positively about the registered manager, Comments included 'He (registered manager) is nice and low key but efficient in what he does' and '(Name) is really open all the time, we can go to him with anything.'