Last updated: 10 February 2026
"An open inclusive culture where staff feel valued with approachable leadership, but unclear staff retention, basic training, and no activities coordinator."
Safeguarding systems were in place to protect people from the risk of harm or abuse. Staff understood their safeguarding responsibilities and acted appropriately when concerns were raised. Medicines were managed safely.
There was an open and inclusive culture where staff felt confident to raise concerns. Staff told us they felt valued supported and treated fairly by the management team.
Relatives told us there were enough staff on duty to meet their relative’s needs.
Staff felt well supported and valued by the provider, with access to regular supervision and training.
Staff told us the registered manager led by example and was both knowledgeable and skilled in their role. The registered manager was approachable and available to offer support.
A relative told us, “Staff carry out individualised activities with people. They try to promote [my family member’s] independence and encourage them to do the things they enjoy. I have seen [my family member] helping to prepare food, they love salad and veg. They go out swimming and bowling.”
Enough staff to meet needs like 1:1 support, but no details on staff retention or low agency use.
Relatives told us there were enough staff on duty to meet their relative’s needs.
Only standard training like medicines checks and regular supervision, no specialist courses or funded qualifications.
Staff felt well supported and valued by the provider, with access to regular supervision and training. Staff had completed medicines training and competency assessments.
Staff do individual activities like cooking, swimming, and bowling, but no dedicated coordinator or special programmes.
Staff carry out individualised activities with people. They try to promote [my family member’s] independence and encourage them to do the things they enjoy. I have seen [my family member] helping to prepare food, they love salad and veg. They go out swimming and bowling.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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