Last updated: 9 February 2026
"Good training on learning disabilities and supportive staff culture, but poor hygiene like mould and unreliable management checks hold it back."
We were not assured that the provider was promoting safety through the layout and hygiene practices of the premises.
Staff members we spoke with told us they felt supported and had confidence in the provider, who they felt had a positive person-centred culture.
We saw evidence to indicate there were enough staff to meet people's individual needs. There were enough staff to make sure they could get out and about when they wanted to.
Oliver McGowan training on learning disability and autism had been implemented as mandatory training for staff.
Managers and staff undertook a range of quality monitoring checks and audits, but these were not always effective in identifying and addressing areas for improvement.
We received positive feedback from people and their relatives about the opportunities to engage in activities and interests.
Managers checks missed cleanliness problems in some areas, so oversight isnt reliable yet.
The provider's quality assurance processes had not identified these shortfalls.
Some bathrooms had mould and laundry areas were dirty with dust and stains, risking infections.
bacteria had caused a build-up of both, pink and black mould in some areas. In laundry areas there was dust down the sides of washing machines and heavily stained carpet.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp