Last updated: 10 February 2026
"Staff feel supported by approachable managers with good training and supervisions, but basic activities and medicines management issues need improvement."
Systems were in place to manage medicines safely, but they could be improved further and we made a recommendation about this. Following recent medication errors, investigations had been completed and actions taken.
People, relatives and staff told us the home was well managed and the registered manager communicated well with them. Staff said, 'I love working here. We are all a team. The managers are lovely and supportive'
Most people told us there were enough staff and they did not have to wait when they needed support. Their comments included, 'There are enough staff when I need it,' 'As far as I can see so far. There is enough staff' and 'There are enough [staff]. They are very willing to help me.'
The provider had developed a new Care Enhancement Programme, to support care staff in their professional development and encourage progression within the service. Staff told us they felt well supported and received regular supervisions.
Staff told us they enjoyed their job and were well supported by the registered manager. They said, 'I love working here. We are all a team. The managers are lovely and supportive' and 'It's a very friendly place to work. Managers are approachable.'
There was a variety of activities and events that people could participate in if they wanted to, and these were advertised within the home. This included activities such as board games, crafts, films, quizzes and walks.
Only basic activities like games, crafts and quizzes, no dedicated activities coordinator or specialist programmes to make the role more varied.
There was a variety of activities and events... such as board games, crafts, films, quizzes and walks.
Some gaps in medication records like missing details on when to give as-needed meds and recent medication errors, even though they fixed some issues.
Information to support staff to safely administer 'when required' medicines was in place but was not always sufficiently detailed... Following recent medication errors, investigations had been completed.
Staffing is enough to meet needs with no waits, but nothing extra like long-term team stability or low agency use mentioned.
Most people told us there were enough staff and they did not have to wait when they needed support.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp