Working at Starbrook

Medicines had been managed safely and regular checks on staff competence had been completed. However, it was not always clear what actions had been taken to prevent recurrence due to inconsistent record keeping.

Staff felt valued and respected by the provider and colleagues. One member of staff told us they felt there was a supportive learning culture at the service.

Staff had training and regular supervisions, there were also staff meetings held where staff could share ideas or discuss concerns.

Staff knew the registered manager and said they were approachable, inclusive and willing to help them when needed. Staff thought the service was well-led.

Staff shared examples of individualised care people experienced. For example, people were supported to go swimming, horse-riding and to the cinema. People had their own activity planners.