Last updated: 9 February 2026
"Visible, approachable management and positive culture with people kept safe, but no activities programme or specialist training."
People lived safely and free from unwanted restrictions because the service assessed, monitored and managed risks to their safety. Staff recognised incidents and reported them appropriately. Managers reviewed incidents online, investigated and shared lessons to be learned from them.
The provider promoted a positive, inclusive culture. The provider engaged with staff through regular supervisions and yearly appraisals. There was a system of surveys to engage with staff.
The service had enough staff to support people safely and according to their needs and preferences. The numbers and skills of staff matched the needs of people using the service.
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff had the necessary training and competency checks.
Management were visible in the service, approachable and took a genuine interest in people, and what families, staff and other professionals had to say. Senior management visited the home regularly and were accessible to staff.
No activities, engagement or creative approaches mentioned at all. The report describes only routine personal care delivery.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement or creative approaches mentioned at all.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff had the necessary training and competency checks.
Staffing is adequate but nothing special, no evidence of stable team or minimal agency use.
The service had enough staff to support people safely and according to their needs and preferences.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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