Working at Star Road Respite Service
49 Star Road, Isleworth, TW7 4HU
Operated by Support for Living Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel well-led and receive good training, but night staffing shortages and few activities hold it back."
Safety & Risk
4/10
!
Whilst people received their medicines safely and as prescribed, records were not always accurate and there was an increased risk of medicines errors. People were placed at risk because of some of the practices at the service... cleaning products were not always securely stored
Staff Culture
6/10
✓
Staff felt part of a shared direction and culture. They felt well supported and told us they embraced the organisation's values. One staff member explained, 'I am very proud of the service. We work closely with families and partners. I love it here.'
Staffing Levels
4/10
!
Relatives told us they felt there were enough staff in the day but were concerned about staffing levels at night. 'If there was an emergency the staff can't help all the service users.' The procedures to assess and review nighttime staffing levels... were not always operated effectively.
Training & Dev
7/10
✓
Staff undertook a comprehensive range of training. This included training about learning disabilities and autism. The registered manager organised for staff to have refresher training and to learn new skills when there was an identified need.
Management
7/10
✓
Staff felt the service was well-led. They had a good relationship with the registered manager and other managers within the organisation. They told us they were well supported; they would recommend the service as a good place to work
Programmes
4/10
!
We observed people did not always have things to do during our visit. The staff had not always been proactive in providing activities... some records indicated people stayed in bed or just watched TV for large parts of the day.
Points to consider
Night shifts have too few staff for people's needs, putting everyone at risk in emergencies.
Relatives told us they felt there were enough staff in the day but were concerned about staffing levels at night... 'If there was an emergency the staff can't help all the service users.' The procedures to assess and review nighttime staffing levels... were not always operated effectively.
Medication records are sometimes unclear which risks mistakes, and cleaning products not always locked away safely.
records were not always accurate and there was an increased risk of medicines errors... cleaning products were not always securely stored
Not enough activities during the day, so people often just watch TV or stay in bed.
We observed people did not always have things to do during our visit... some records indicated people stayed in bed or just watched TV for large parts of the day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews