Working at Star Care Lodge
15-17 Park Avenue, Gillingham, ME7 4AS
Operated by Star Nursing & Care Services Limited
13 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive manager and positive team culture with strong safety, but basic activities without a coordinator and reliance on staff covering absences."
Safety & Risk
8/10
✓
Staff trained in safeguarding, knew how to raise concerns; positive risk assessments promoting independence; medicines managed safely with regular checks and PRN guidance.
Staff Culture
8/10
✓
Open culture; staff say 'It's a good atmosphere and we all work well as a team'; '(Registered manager) is amazing, very supportive'.
Staffing Levels
6/10
✓
Staff told us there were enough staff to meet people's needs; worked closely as a team when staff off sick or for outings.
Training & Dev
7/10
✓
Staff received training including oral health care, dementia awareness, leadership; comprehensive induction, Care Certificate, regular supervision and appraisals.
Management
8/10
✓
Registered manager described as approachable and supportive by staff; '(Registered manager) is great, very supportive, we are all talking all the time'.
Programmes
5/10
!
People supported to access local shops, leisure, gain work; weekly planners for interests and domestic tasks, staff proactive in community opportunities.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care with basic community outings and interests support.
People were part of the local community, accessing local shops and leisure opportunities; some people had a weekly planner with activities, no coordinator mentioned.
Staffing is adequate and flexible for needs like outings, but relies on the team covering when someone is sick or on leave.
Staff told us there were enough staff to meet people's needs. They worked closely as a team to make sure when a staff member was off sick or on leave, people still got the support they needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews