Last updated: 9 February 2026
"Staff feel well supported and valued by approachable management with strong safety practices, although basic activities and standard training limit it."
People were protected from potential abuse and avoidable harm by staff that had regular safeguarding training... Risks to people's safety and wellbeing were assessed and managed... Risk assessments and care plans were regularly reviewed.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time... They felt valued and happy in their role. Staff told us they felt valued and their views were respected.
There were sufficient numbers of staff to meet people's needs. The provider ensured people had a consistent staff team. One relative said, 'There are always enough staff around'.
New staff had completed a comprehensive induction, were well supported and either had health care qualifications or were completing a nationally recognised qualification, the Care Certificate. This covered all the areas considered mandatory for care staff.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. One relative said, '[Name of registered manager] is very approachable'.
People were supported by staff to take part in activities that they chose... We observed people playing board games, colouring activities and one person being assisted to volunteer at a local place of worship.
Only basic activities like board games, colouring, and helping with volunteering, no dedicated coordinator or specialist programmes to make the role more varied.
We observed people playing board games, colouring activities and one person being assisted to volunteer at a local place of worship.
Staffing is adequate and consistent but nothing special, no details on low agency use or strong staff retention.
There were sufficient numbers of staff to meet people's needs. The provider ensured people had a consistent staff team.
Only standard mandatory training and Care Certificate, no specialist courses or funded qualifications for career development.
New staff had completed a comprehensive induction... or were completing... the Care Certificate. This covered all the areas considered mandatory for care staff.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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