Working at Staplehurst Manor Care Home
Frittenden Road, Tonbridge, TN12 0DG
Operated by Bupa Care Homes (BNH) Limited
30 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Excellent staff training and safety measures with supportive culture, but staffing lacks stability and activities need more innovation."
Safety & Risk
8/10
✓
2021 targeted inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, admitting people safely, and infection policy up to date.'
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: 'Staff told us, "The training is very good, we get a lot of support"; provider acted on staff satisfaction survey, such as reinstating hot meals.'
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: 'There was a sufficient number of staff deployed on shift to meet people's needs in a safe way.'
Training & Dev
8/10
✓
Per 2017 comprehensive inspection: 'Staff had been provided with additional training... such as, Parkinson’s, epilepsy... end of life care; sixteen care staff had gained or were studying for a diploma in social care.'
Management
7/10
✓
Per 2017 comprehensive inspection: 'Staff told us, "The manager is ever so approachable and understanding"; operated an open door policy and welcomed comments and suggestions.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: 'Two activities coordinators led the programme... singing, gentle exercise, games, art and crafts, Tai Chi, entertainers such as "Amazing animals", outings to local farm.'
Points to consider
Staff numbers are enough to meet needs and respond quickly to calls, but no details on low agency use or stable teams for easier workloads.
Per 2017 comprehensive inspection: 'There was a sufficient number of staff deployed on shift to meet people's needs in a safe way.'
Varied activities like games, crafts, outings, and entertainers run by coordinators add some interest, but no specialist programmes or innovative approaches to enrich the role.
Per 2017 comprehensive inspection: 'People enjoyed singing, gentle exercise, games, art and crafts and Tai Chi. Entertainers visited the service, such as "Amazing animals", musicians and performers.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews