Last updated: 10 February 2026
"Staff feel supported and valued with sufficient staffing levels, but no registered manager and residents not knowing shift times create gaps."
Accidents and incidents were recorded with managerial oversight to identify themes and trends, capture learning and to prevent reoccurrence.
Staff told us they felt supported and valued by the manager, they were very positive about the service.
Staff told us they felt staffing levels were sufficient to meet people's needs.
The service did not have a manager registered with the Care Quality Commission.
No permanent manager in post, so leadership oversight has gaps.
The service did not have a manager registered with the Care Quality Commission.
Staff numbers are sufficient but residents do not always know shift times and the manager needs to review planning.
Some people told us they did not always know when staff were coming on duty. The manager advised she would review how she manages and calculates staffing numbers so she can share this information with everyone at the service.
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