Working at Stanwell Rest Home

Risk assessments and medication records often have gaps or are out of date, so you have to rely on knowing residents well to keep them safe.

Some risk assessments and management plans for individuals were not detailed, complete or up to date... gaps in records for people's topical creams.

Manager does not oversee senior staff closely enough on key areas like medicines, leading to repeated problems.

Some tasks assigned to senior staff did not have enough oversight from the registered manager to ensure they were properly carried out, such as oversight of medicines.

Staffing is adequate but agency workers cover shortfalls due to ongoing recruitment challenges.

The provider acknowledged staff recruitment had been challenging in recent times. Where agency staff were used to cover any shortfalls... some relatives told us they felt there could be more staff available at times.