Last updated: 9 February 2026
"Strong leadership and positive staff culture, but limited activities without a dedicated coordinator and only standard training hold it back."
Per 2019: 'There were robust systems in place to help ensure medicines were managed safely'; 2021: Assured on PPE, testing, hygiene but partly assured on visor use and bare below elbows.
Per 2019 comprehensive inspection: 'Staff morale was positive; they felt appreciated... A staff member said, "I love working here, I love the people, we all have good support, it is home from home."'
Per 2019 comprehensive inspection: 'People were supported by enough staff with the right experience, training and skills to meet people's needs. Staffing levels were flexible and supported people to follow their interests.'
Per 2019 comprehensive inspection: 'Staff received a range of training to ensure they were able to meet people's needs effectively. Supervision and appraisal systems, and staff meetings were used to develop and motivate staff.'
Per 2019 comprehensive inspection: '[The registered manager] has guided her team through an extremely difficult period with humour and honesty, she is the type of leader who walks beside her staff and offers encouragement and support when needed.'
Per 2019 comprehensive inspection: 'Staff provided support that enabled people... to take part in and follow their interests and hobbies. This included regular access to the local community and access to social activities.'
No activities coordinator or specialist programmes like pet therapy, so the role involves routine care plus basic community outings and hobbies.
Per 2019 comprehensive inspection: 'Staff provided support that enabled people... to take part in and follow their interests and hobbies. This included regular access to the local community and access to social activities.'
Staffing meets daily needs with flexible levels, but no details on low staff turnover or avoiding agency workers.
Per 2019 comprehensive inspection: 'People were supported by enough staff with the right experience... Staffing levels were flexible and supported people to follow their interests.'
Only standard training with supervisions and refreshers, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: 'Staff received a range of training... Systems were in place... for refresher training. Supervision and appraisal systems... used to develop and motivate staff.'
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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