Last updated: 10 February 2026
"Supportive leaders and a positive culture where staff feel valued with good training, but safety monitoring gaps for risks, falls and medicines hold it back."
Not all risks to people’s health and safety had been monitored effectively... The provider’s processes for monitoring the safe administration of people’s medicines were not always robust... provider’s falls audits had not identified these issues.
Staff told us they felt valued and were supported by the management team at all times. Staff said they felt listened to and told us managers were open and approachable.
Staff told us there were enough staff on duty to support people safely... People’s relatives told us there were usually enough staff available to support people as and when required, although some told us more staff appeared available during the week than at weekends.
Staff were safely recruited and were provided with appropriate training to support them in their role and the management team completed observations of staff practice to ensure training was embedded.
Staff and leaders had a shared vision and culture which placed people at the centre of the service. Staff understood their roles and responsibilities and leaders were visible, knowledgeable and supportive.
The provider showed us the activity programme in place and explained how people were supported to participate in activities in the home... People and relatives spoke positively about the links the service had built with the community... school children going in.
Safety monitoring for falls, risks, and medication records has gaps, so it's not reliable enough for confident care delivery.
The provider had not always ensured all incidents relating to people’s falls were robustly monitored and reviewed... people’s medicines administration records were not always clear and legible.
Staffing is adequate most days but feels low on weekends, so you might get rushed shifts then.
Relatives told us there were usually enough staff available... although some told us more staff appeared available during the week than at weekends. 'They seem a bit low on the weekends'
Only standard training with no specialist courses or funded qualifications mentioned.
Staff were safely recruited and were provided with appropriate training to support them in their role.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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