Last updated: 9 February 2026
"Staff feel respected, supported and safe in a positive culture with good training, but staff retention and innovative activities need attention."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.
There was a positive culture at the service, which was inclusive, and person centred, promoting positive outcomes for people.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
People were supported by staff who had received relevant training in evidence-based practice. This included training in oral health, safeguarding, medication, first aid, mental health and fire safety.
Staff felt respected, supported and valued by managers and told us they felt able to raise concerns with managers without fear of what might happen as a result.
During the inspection people told us about the classes and places they went to for example meals out, holidays, zumba and yoga classes.
Staff numbers are sufficient for one-to-one care and activities, but nothing about long-term staff retention or avoiding agency workers.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Activities include regular classes, outings and hobbies, but no specialist programmes or creative innovations to vary the workday.
People were supported to participate in their chosen social and leisure interests on a regular basis. During the inspection people told us about the classes and places they went to for example meals out, holidays, zumba and yoga classes.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp