Last updated: 9 February 2026
"Supportive management and positive staff culture with innovative activities and programmes, although reliance on agency staff is a drawback."
People and staff knew about abuse and how to report it; incidents reported to agencies with full investigations; MCA/DoLS principles followed with authorisations in place.
Per 2019 comprehensive inspection: staff felt respected, valued and supported; 'positive attitude in the staff team... good team players no one is unapproachable'.
There were enough suitable staff to support people with basic needs such as personal care; staff teams made up of both permanent contracted staff and temporary agency staff.
Per 2019 comprehensive inspection: staff undertook essential and specialist training (e.g. epilepsy), monitored by manager, staff champions shared skills, regular supervision provided.
Per 2019 comprehensive inspection: registered manager very involved in day-to-day running including working hands-on alongside staff; staff said '[Registered manager] is the best manager... very open, very supportive'.
Per 2019 comprehensive inspection: distinctive approaches like 'Pimp their Zimmer's' project for mobility/dementia, Spinnaker Tower jump with risk assessment/training, gym, sensory room, community outings/gardening.
Enough staff for basic care needs, but mixes permanent and agency workers.
The registered manager told us the staff teams were made up of both permanent contracted staff and temporary agency staff.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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