Working at Stanecroft
Spook Hill, Dorking, RH5 4EG
Operated by Care UK Community Partnerships Ltd
50 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff receive good ongoing training with an improving culture and strong activities programmes, but management sometimes reacts to issues rather than preventing them."
Safety & Risk
7/10
✓
There was an up to date infection control policy in place that incorporated guidance around COVID-19. Regular infection audits were carried out and reviewed by the registered manager.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: The culture was becoming more open and staff and management teams were working better in partnership to improve the quality of support provided.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were sufficient staff in place to support people safely.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received ongoing mandatory and specialist training to enable them to support people effectively.
Management
4/10
!
Per 2018 comprehensive inspection: whilst there was a lot of positive feedback about the registered manager, there were also some comments that issues were not always dealt with as seriously and proactively as they should be.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Two dedicated lifestyle co-ordinators also led a programme of activities... pen pal scheme with a local school. Swimming and yoga classes had also been a huge success.
Points to consider
Managers sometimes react to problems instead of preventing them and do not always update staff or families on fixes.
Per 2018 comprehensive inspection: one staff member told us, 'A bit more control needs to be in order... where there are slight slips, things should be followed up more vigorously.'
Staff numbers are enough to keep people safe but staff get busy at times and placement does not always match skills to complex needs.
Per 2018 comprehensive inspection: 'People told us that whilst staff were sometimes busy... on one unit, there were a number of people with highly complex... needs... made it very difficult for the staff on this unit.'
Agency kitchen staff have caused near misses like almost serving the wrong food to someone on a special diet.
Per 2018 comprehensive inspection: 'we observed one member of agency staff almost give a person a standard meal, when they required a soft diet.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews