Last updated: 9 February 2026
"Staff feel supported by approachable managers and there is enough staffing, but major training gaps and infection control issues like nail polish hold it back."
Some staff were wearing nail polish and acrylic nails. This created a potential infection risk especially when supporting people with personal hygiene.
Staff members found the management team approachable and supportive.
People were supported by enough staff who were available to safely support them and who responded promptly when needed.
Per 2022 comprehensive inspection: Staff members, although knowledgeable about those they supported, had significant gaps in their training putting people at risk of receiving inconsistent care and support.
Although improvements were noted since the last inspection these needed to be reviewed to ensure they were effective and embedded into the management teams' practice. For example, the infection prevention reviews failed to address and correct staff members practice for wearing nail varnish.
Per 2022 comprehensive inspection: One person told us they engaged in several activities which they found interesting and stimulating. They said, 'We play chess and draughts and do arts and crafts.'
Staff missing key training like safeguarding adults and infection control.
Per 2022 comprehensive inspection: staff members... had significant gaps in their training putting people at risk of receiving inconsistent care and support. People were not consistently protected from the risks of ill-treatment and abuse as a significant proportion of staff had not been trained to recognise potential signs of abuse.
Infection control problems like staff wearing nail polish and dirty equipment on walking frames.
some staff were wearing nail polish and acrylic nails. This created a potential infection risk... One person's walking frame still had the cardboard packaging still attached. This prevented effective cleaning.
Only basic games and arts and crafts, no proper activities programme or coordinator.
Per 2022 comprehensive inspection: 'We play chess and draughts and do arts and crafts.'
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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