Last updated: 9 February 2026
"Supportive management, stable staffing without agency use, and a strong team culture, although medicines records lack full details and activities need more variety."
Medicines administered safely but 'staff did not always have access to detailed records or guidance to support the safe administration of... medicines'; assured IPC/PPE during Covid (per 2018 and 2021)
Staff told us 'We communicate well and have a good team culture, we don't moan about each other. The management are really nice and approachable'; team worked together during outbreak (per 2018 and 2021)
PIR stated 'we pride ourselves on not having to use agency staff giving continuity of care'; 'sufficient staff to meet people's needs', prompt responses to calls (per 2018 comprehensive inspection)
Staff had specialist training including dementia, catheter care, end of life; regular supervisions and appraisals focused on development (per 2018 comprehensive inspection)
Staff said 'management have gone above and beyond the call of duty. Especially the owners who have maintained a supportive presence throughout this pandemic' (2021 targeted inspection)
Regular activities including yoga, exercises, entertainers, cards, bingo, bus outings, music, massages, pet visits; multiple types mentioned (per 2018 comprehensive inspection)
Medication records sometimes miss full details like protocols for painkillers or latest doses, which could make giving meds trickier.
no specific protocol available that detailed the full purpose of the treatment, the type of pain... ; The MARs sheet... did not have the most recent written instructions (per 2018)
Activities are regular like bingo, music and trips but no activities coordinator or specialist approaches to make the job more varied.
A range of meaningful social activities were offered to people daily... entertainers, cards, bingo and bus outings (per 2018)
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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