Last updated: 9 February 2026
"Approachable managers and positive staff culture with effective safety, but unstructured activities and only basic training."
Risk management was effective. There were systems in place to assess risk, monitor safety, and respond to risks. Lessons were learned when things went wrong.
The registered manager and deputy manager had created multiple channels for staff to give direct feedback to make improvements. Using an instant communication system all staff could note hazards, make suggestions, add grocery list items, request days off, and then received quick responses from the managers.
Staffing and recruitment systems ensured staff of good character were employed. Appropriate pre-employment checks had been undertaken.
The registered manager had a list of all staff training and monitored this with the support of the deputy manager to ensure all mandatory training was undertaken.
People, relatives, and staff told us the registered manager was available and easy to talk to.
People had different interests and activities. Staff encouraged people to be involved in activities where appropriate and where they wanted to.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic activities when people want them.
People had different interests and activities. Staff encouraged people to be involved in activities where appropriate and where they wanted to.
Only standard mandatory training, no specialist courses or funded qualifications.
The registered manager had a list of all staff training and monitored this with the support of the deputy manager to ensure all mandatory training was undertaken, and if not complete, this was scheduled in.
Staffing levels and agency use not mentioned, only that recruitment checks are now good.
Staffing and recruitment systems ensured staff of good character were employed. Appropriate pre-employment checks had been undertaken.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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