Last updated: 10 February 2026
"Supportive management and positive staff culture shine through, but out-of-date training for some staff is a major drawback."
Systems were in place to protect people from the risk of abuse and harm. Medicines were managed consistently and safely in line with national guidance.
Staff were positive about their roles and told us they felt supported and knew how to seek advice, guidance and support. Comments included, “My manager is very open and supportive” and, “We work well together. There is an open-door policy.”
People and their relatives told us there was enough staff to meet people's needs. There were sufficient staff on the days we inspected.
Although staff received training, we found the completion dates for some training courses for a number of staff were not up to date.
Staff spoke positively of the registered manager. One staff said, “She's there not only for the residents but for staff also. If we have any problems we go to her.” The registered manager had a clear vision and was committed to providing a person-centred responsive service.
Some staff have out-of-date mandatory training like moving and handling and infection control.
we found the completion dates for some training courses for a number of staff were not up to date. The regional director told us that for some training, for example, moving and handling and infection prevention and control, staff had to do the training once and thereafter have their competency assessed annually.
Staffing is adequate but nothing special, just enough to meet needs on the days checked.
People and their relatives told us there was enough staff to meet people's needs. There were sufficient staff on the days we inspected.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp